“Quality is never an accident. It is always the result of an intelligent effort.” ~ John Ruskin, Art Critic and Writer.
Welcome to my blog on ITSM as a trend in Information Systems. I will be discussing ITSM in different aspects, most importantly its impact on Service Quality in the Digital enterprises.
IT service management (ITSM) focuses on how IT Service Provider can deliver Services that meet customer’s needs. The Service Provider performs different activities in planning, designing, delivering, and operating IT services offerings. These activities are directed by policies, processes and procedures.
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IT Service Management in the Digital Age 
Looking for more content to be published via your blog
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After going through the blog entries, I must say it’s pretty awesome seeing you delve into the academia side of ITIL. Looking forward to engaging you more like always.
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Thanks Pieter and Rodgers. Looking forward for more engagement too.
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Very interesting read. I would like to know the ITSM/ITIL’s relevance in the cloud computing era.
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Thanks Kate. ITSM’s role in the Cloud era has continued to grow given that Services enabled by the Cloud Technology have evolved from Software to Platform/Infrastructure to Everything “as a Service”. These services still need an end to end management i.e. from Planning to Retirement and ITSM/ITIL are the most mature standards for this application.
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