“Quality is never an accident. It is always the result of an intelligent effort.” ~ John Ruskin, Art Critic and Writer.
Welcome to my blog on ITSM as a trend in Information Systems. I will be discussing ITSM in different aspects, most importantly its impact on Service Quality in the Digital enterprises.
IT service management (ITSM) focuses on how IT Service Provider can deliver Services that meet customer’s needs. The Service Provider performs different activities in planning, designing, delivering, and operating IT services offerings. These activities are directed by policies, processes and procedures.
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